Orders are processed and shipped within 2-3 days and should arrive in 5-7 days if you’re in the US or 10-12 days if you’re outside the US, depending on customs.

Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.

Where can I receive my order?

We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address.

Can the billing address be different than the shipping address?

Yes. Simply choose a different billing address from your order form and provide us with both addresses.

How long will my order take to arrive?

According to most of our customers, domestic packages arrive within 5-7 working days after being ordered.

How much do I pay for the delivery service?

Nothing at all! The delivery service is on our side, as a sign of appreciation and trust you will be happy with your order.

Can I track my order / check the status of my order?

Yes, you can. In maximum 60 hours after you order, all working days of the week, you will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your order anytime you want.

I accidentally placed my order with an incorrect shipping address. What should I do?

First of all, you shouldn’t worry. If you realize you have accidently ordered to an incorrect shipping address, write us an email as soon as possible, in order for us to make the proper changes, so that you can receive and enjoy the ordered products. You can find us any day of the week online, at support@maasalong.com.

I need more information about the product or the shipping process. Whom should I contact?

We stand right by our customers every step of the way. So, if you have questions regarding the product, the order or the shipping process, we’re here to help. Just write us an email, any day for the week at support@maasalong.com.